Fixing equipment, responding to customer complaints, troubleshooting and conducting diagnostics on equipments is the job of a Service Technician. These professionals work in industries that deal with electrical, manufacturing, equipment installation or information technology services.

A Service Technician usually performs many of the following tasks:

• Providing training
• Accessing applications remotely
• Liaising with clients
•  Advising clients
• Resolving customer problems
•  Installing equipment
• Analyzing repairs

• Being reliable
• Being professional and courteous
• Being discrete
• Being confident
• Being attentive
• Mentoring
• Teamwork
• Networking
• Multitasking
•  Customer service and relations
• Understanding technical information
• Solving technical problems
• Communication and presentation
•  Organization and administration

Having an Associate or Bachelors degree is helpful in attaining a job as a Service Technician. Other areas of specialization may include Engineering, Marketing, Communications, or Business Administration. Some employers prefer their technicians to have experience working in technical support or customer service.